With the issue of community safety, Germantown, Tenn. was looking for a proven solution with a stable company to increase officer safety.
New World Solution
Germantown, Tenn. chose to upgrade to New World Systems Aegis Public Safety Software CAD for Law Enforcement, Fire & EMS, Law Enforcement Records Management, Mobile Computing, Handheld Mobile, Digital Line-ups/Mug Shots, State/NCIC Interface, and E911 Interface
Community Benefits With New World Systems Aegis Public Safety Software, Germantown, Tenn. is able to:
Give officers immediate access to information to respond quicker to calls and increase safety using Mobile Computing
Allow officers to run state-wide checks on people, license plates, locations and more via Mobile Computing and Handheld Mobile, without having to contact the dispatcher
Access to Digital Mug Shots expands communication and allows officers to view digital pictures of a suspect(s) while in the field or at the department
Secure information by providing officers with car-to-car and car-to-dispatch messaging unauthorized persons can not scan information, unlike radio communication
Introduction
Nine years after licensing and installing New World Systems integrated Aegis Computer Aided Dispatch (CAD), Records Management, Mobile Computing and many additional modules, the Germantown, TN Police Department continues to enhance its infrastructure and processes with new and innovative software solutions from New World.
Within the last year, the Department upgraded its Mobile Computing solution, and implemented Handheld Mobile and the Tennessee Incident Based Report Systems (TIBRS) Interface. The TIBRS Interface generates compliant reports required by the Tennessee Bureau of Investigations (TBI), which can then be submitted electronically, saving the Department valuable time.
The new technology allows us to utilize our resources more efficiently, said Chief of Police Richard Hall, Germantown Police Department. Officers can quickly look up information on suspects, license plates and much more from our Records Management database and NCIC without having to contact dispatchers.
Overcoming Challenges
During the implementation of several new applications, New Worlds team responded quickly to our needs, said IT Director Randy Lawson, Germantown Police Department. As expected with any technical project, there were some technical challenges, such as firewall and communication issues, with Mobile Computing. We had an excellent synergy with the New World team responsible for our Mobile project _ regardless of the issue, it was resolved efficiently.
Customer Service
Throughout our nine year relationship with New World, we continue to get better services, said Chief Hall. From a knowledgeable support staff to technologically advanced software solutions, New World provides us with the services we need.
Benefits
New Worlds software allows us to do a more thorough, efficient job, because we have access to a vast amount of historical and current data, said Inspector Rodney Bright, Germantown, Police Department. The Aegis Records Management system provides us with a powerful, investigative tool that helps us solve crimes and enhance community services.
Gives officers immediate access to information to respond quicker to calls and increase safety using Mobile Computing
Allows officers to run state-wide checks on people, license plates, locations and more via Mobile Computing and Handheld Mobile, without having to contact the dispatcher
Access to Digital Mug Shots expands communication and allows officers to view digital pictures of a suspect(s) while in the field or at the department
Secures information by providing officers with car-to-car and car-todispatch messaging _ unauthorized persons can not scan information, unlike radio communication
Testimonial
New World is a stable, progressive company with a concrete foundation and solid solution, said Chief Hall. I am impressed with the Companys vision and responsiveness to future public safety needs. We foresee a longstanding partnership.
